Terms & Conditions

These conditions contain important terms which govern your business relationship with KatrinaZgowns. Therefore please read them carefully and keep the supplied copy available for reference.

1 Definitions
1.1 In these Conditions:
“The Customer” means any person, undertaking, buying or offering to buy Goods from KatrinaZgowns.
“Goods” means all products supplied by KatrinaZgowns.
2 Terms
2.1 Orders are taken on receipt of an email or via the online shop.
2.2 Ownership of the goods remains with KatrinaZgowns until full payment is received from the customer for those said goods.
3 Orders & Specifications
3.1 Any design specifically produced by KatrinaZgowns and any specifications supplied by the customer, in connection to the purchase of goods together with the copyright, design right or any other intellectual property rights, shall be the exclusive rights of KatrinaZgowns.
3.2 KatrinaZgowns shall not be liable in respect to any alleged defect in the goods as a result of any specifications made by the customer against the advice of KatrinaZgowns.
3.3 KatrinaZgowns may from time to time have to adjust its product specification without prior notification.
3.4 Once KatrinaZgowns have received a customers order, this will be prepared. Once preparation has been commenced the order cannot be cancelled in any way.
3.5 Due to colour sensitivity in fabrics KatrinaZgowns cannot guarantee Colour Fastness in any product.
4 Deliveries
4.1 KatrinaZgowns will as far as possible attempt to meet orders received and accepted. All orders are accepted conditionally upon the availability of the goods ordered, and KatrinaZgowns shall not be liable for failure to meet any order or part thereof for any reason whatsoever.
4.2 Any dates quoted for delivery are approximate and KatrinaZgowns shall not be liable for any delays in delivery howsoever caused.
4.3 The Risk in Goods will pass on Delivery. Carriers require that all claims be notified in writing within 7 days of the receipt of goods and non deliveries be notified within 14 days of the date of dispatch, for overseas deliveries 21 days. Claims notified after these periods will not be recognised.
4.4 Where so determined KatrinaZgowns shall use an insured/traceable “signed for” means of delivery. If the customer wishes an alternative untraceable service the customer will be solely responsible for any loss.
5 Prices
5.1 KatrinaZgowns require all goods to be paid for by the customer at the time of placing the order unless specific credit terms have been agreed.
5.2 In the event that payment is not made KatrinaZgowns have the right to withhold delivery of any further goods.
6 Returns
6.1 Cut fabric lengths cannot be returned for refund/exchange or credit.
6.2 All Goods may be returned for exchange if they are found to be faulty, within 7 days of receipt of the goods. If goods are returned because the wrong size has been ordered, postage will be charge for the return item.
6.3 Should KatrinaZgowns deliver goods incorrectly then KatrinaZgowns will reimburse the return postage cost at the equivalent of Royal Mail’s 1st Class Letter Service at the prevailing rate. KatrinaZgowns will re-deliver the replacement goods Post free. All returns must be authorised by KatrinaZgowns before any goods are returned.
6.4 Goods are returned for exchange at the customer’s cost.
6.5 Shoes must be returned without wear marks.
6.6 It is advisable for “Proof of Posting” to be obtained.
7 Warranties & Liabilities
7.1 KatrinaZgowns warrants that the goods sold will correspond with their description.
7.2 KatrinaZgowns shall be under no liability in respect to any defect arising from fair wear & tear, customer negligence, willful damage, abnormal working conditions, failure to follow the instructions (written or oral). Misuse or alteration/repair of the goods without KatrinaZgowns approval.
7.3 KatrinaZgowns shall be under no liability as to the quality of the goods beyond the occasion of their first use.
7.4 KatrinaZgowns do not guarantee colours to be identical to that appearing on their website. Slight colour variation may occur due to variations in dye lots.
7.5 KatrinaZgowns do not guarantee their products to the fitness for the purpose intended by the customer. It is the customers’ responsibility to ensure that the goods are suitable for their own purpose.
7.6 The customers statutory rights are not affected by these terms & conditions.
ACKNOWLEDGEMENT by receiving these terms & conditions it is implied that the customer agrees and abides by them.